📦 Shipping Policy (Updated for PKR 250 Delivery Charge)

We offer fast, safe, and reliable shipping for all our products across Pakistan.

⏳ Order Processing

All orders are processed within 1–2 business days.

🚚 Standard Delivery

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  Delivered within 3–5 business days
  
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  Flat PKR 250 delivery charges nationwide
  
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  Cash on Delivery available
  

⚡ Express Delivery (Optional)

Express shipping options are available at checkout for an additional fee, ensuring your items arrive even faster.

🎁 Free Shipping

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  Free delivery on all orders above PKR 15000 (you can change this amount anytime)
  

📩 Customer Support

For any questions regarding your order, feel free to contact our customer support team anytime.

We are always here to help.

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🔄 Refund & Return Policy

We want you to shop with complete confidence. If you're not satisfied with your purchase, we’re here to help.

📦 Returns

You may return any item purchased from our online store within 30 days of delivery, provided the following conditions are met:

Return Conditions

✔ Item must be in original condition

✔ All labels, tags, and packaging must be intact

✔ Include proof of purchase / order receipt

✔ The product must be unused, unwashed, and undamaged

To return your item, please contact our customer service team to receive the return address and further instructions.

💰 Refunds

Once your returned item is received and inspected, your refund will be processed.

Refund Terms

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  Refunds are issued to the original payment method
  
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  Delivery/shipping fees are non-refundable
  
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  If an item is faulty, damaged, or incorrect, shipping charges WILL be refunded
  
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  Refund processing time: 5–7 business days after the return is approved
  

🚫 Non-Refundable Items

Certain items may not be eligible for return due to hygiene or usage concerns (e.g., worn items, used accessories).

Items returned in a damaged or altered condition may not be accepted.

📩 Need Help?

If you have any questions about returns or refunds, simply contact our support team for quick assistance.